Subscription & Refund Policy

1. Premium Plan Activation

CharanSetu operates on a premium tier structure to ensure only serious families and members have access to features like sending matches, chat unlocking, and contact info viewing. When you complete a transaction, the selected premium package is **activated immediately** on your profile.

3. Payment & Billing Responsibility

By making a purchase, you confirm that you are the authorized cardholder or UPI account owner. CharanSetu is not liable for transactions made accidentally or by other family members using your device. Subscriptions are one-time payments for the chosen duration (1 month, 6 months, or 12 months) and do not automatically rebill without your authorization.

4. Exception Scenarios

While we maintain a strict zero-refund policy, the safety and trust of our members is our goal. Refunds will only be evaluated under the following specific criteria:

• Duplicate Billing: If your bank account or payment method was billed twice for a single subscription activation due to a gateway technical error, we will credit the duplicate transaction back to your original payment method within 7-10 working days.
• Account Rejection: If your profile is rejected by our administration during the manual review phase and you have already completed a payment, the full amount will be refunded immediately as your account was never activated for matchmaking features.